All requests must be submitted online using ILLiad.

Your ILLiad user name is your Bentley e-mail address. Your ILLiad password is your Bentley network password.

Please contact the Bentley Computing Services Help Desk at 781.891.2854 or helpdesk@bentley.edu

Any member of the Interlibrary Loan staff would be happy to help! You can visit us at the Library Services desk, call us at 781.891.2301 or e-mail interlibloan@bentley.edu . If we are unavailable, the Reference staff is also available to assist you at 781.891.2300, refdesk@bentley.edu , or in person at the Reference Desk, which is also located on the main floor of the library.

Log in to your ILLiad account. From the main menu, choose “Review Requests” to find more information about the material you requested.

Articles are delivered electronically to your ILLiad account in PDF format and are available to view and download using Adobe Reader. You will receive an e-mail notification when they are available. To access your electronic articles, log in to ILLiad and click on “Electronically Received Articles” from the ILLiad menu located on the left side of your screen. On the rare occasion that the lending library does not provide an electronic copy, patrons will be notified by e-mail when the article is ready to pick up at the Library Services desk.

On average, articles are delivered electronically within five days. Typically, books and other loan materials take ten days.

Interlibrary loans are held at the Library Services Desk. You will receive an e-mail notification when your book is available. Items can be picked up at any time during the Library’s operating hours and are held for two weeks from date of receipt. After two weeks, if the items are not picked up, they are returned to the lending library.

The loan period is four weeks from the date of check out, subject to recall by the lending library.

To request a renewal on an interlibrary loan item, please e-mail Interlibrary Loan at interlibloan@bentley.edu or contact us by phone at 781.891.2301. You can also visit us at the Library Services Desk. Please keep in mind that all renewal requests are subject to approval by the lending library and are not always given. We ask that you return all interlibrary loan material on or before the due date to maintain the good will of the lending libraries. Only one renewal request is allowed per item.

All borrowed items should be returned to the Library Services desk. During hours that the Library is closed, you can place items in the book drop located at the main entrance of the Library.

Yes. DVDs and other audio/visual material can be requested. Fewer libraries lend this material, so these requests may be more difficult to fill.

Interlibrary Loan will try its best to obtain copies of dissertations and conference proceedings.

Interlibrary Loan will borrow materials that are available on microfilm and/or microfiche. Microfilm and microfiche can be viewed in the Bowles Video Preview Room, which is located on the ground floor of the Library.

You do not need to know where an item is held to request it through Interlibrary Loan. We do the searching for you! Free and open to the public, you can visit Worldcat.org to find where items are held. Worldcat.org is the largest library network in the world. For more detailed searches, you can use WorldCat via First Search. Login information for WorldCat via First Search can be provided by the Reference Desk at 781.891.2300 or RefDesk@bentley.edu.

We accept requests via OCLC and ALA forms (mail, fax, Ariel, and e-mail). Our OCLC symbol is BET. We ship world-wide via Ariel, fax, e-mail, US Postal Service, and FedEx. The OCLC Policies Directory contains our most up-to-date lending policies. Our contact information:
Address: Interlibrary Loan, Bentley University Library, 175 Forest St., Waltham, MA 02452
Ariel address: 141.133.128.71
E-mail address: interlibloan@bentley.edu
Fax number: 781.891.2830
Phone: 781.891.2301